Get in Touch With Us
Got a question about how we rank Canadian online casinos, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach Canada Casinos and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for contacting our team. We read every message that comes through and try to reply within a couple of working days. Send your note to [email protected] and, where possible, tell us what your message is about in the subject line — it helps us route it to the right person and get back to you faster.
We are not a casino operator and we cannot access, action or resolve issues with any player account, deposit, withdrawal or bonus. If your query relates to a specific brand featured on thescream.ca, the fastest route is usually that casino's own customer support, since only they can see your account details.
What You Can Get in Touch About
- Questions about our reviews — Want to know why a particular Canadian casino sits where it does in our rankings, or how a specific bonus works? Ask us directly.
- Corrections — Online casino offers, payout speeds and licensing details change often. If something on the site looks out of date or you have spotted an error, tell us and we will look into it.
- Content suggestions — If there's a payment method, game category or Canadian province-specific rule you would like us to cover in more depth, let us know.
- Partnership and business enquiries — If you represent a casino brand, payment provider or another business and want to discuss working with Canada Casinos, introduce yourself and outline what you have in mind.
- Concerns about safer gambling — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources rather than casino recommendations.
What to Include for a Faster Reply
A little context goes a long way. If your message relates to a specific casino brand, mention which one and, if relevant, whether you're asking about our editorial coverage of it or an issue with your own account there. If you're flagging an error, a link or screenshot of the page in question helps us fix it quickly. General feedback or story ideas don't need any of this — a few lines are enough.
What Happens Once You Email Us
Messages are reviewed by a member of our editorial team, not answered by an automated system. Our aim is to reply within two working days, though this can stretch slightly during busier periods — we would rather send you a proper answer than a quick, unhelpful one.
Where a message points to something that needs correcting on the site, we will verify it against current information before making any changes, in line with our usual editorial process.
A Note on How We Cover This Market
Canada Casinos is an independent comparison resource for readers across Canada looking at online casinos, gambling sites and casino bonuses. Some of the operators we feature may pay us a commission if you sign up through a link on our site, but this never determines how a brand is rated or ranked — those decisions are based on our own research criteria. If you have questions about how a particular ranking was reached, or you're weighing up options like the best non-GamStop casinos we've covered, feel free to ask us directly rather than relying on assumptions.
Before You Write In
A few common questions are worth checking first, since they may save you a wait for a reply:
- If your question is about a specific bonus's wagering requirements or cashout limits, check the terms listed against that offer on our site first — most of the detail you need is there.
- If you're having trouble depositing, withdrawing or verifying your identity at a casino, that casino's own support team will resolve this far faster than we can.
- If you're unsure whether a brand is available in your province, our reviews note this where it's relevant, but provincial rules can shift, so it's worth double-checking directly with the operator too.
Outside of these, we're happy to hear from you on just about anything related to Canadian online casinos. Thanks for taking the time to read this far — we look forward to your message.